Shipping & Delivery

• • Orders are typically processed within 24 business hours following payment confirmation.
• • Processing times may vary during peak periods, public holidays, or due to unforeseen circumstances
• • Please note that order processing time is separate from shipping time

Once an order has been dispatched, estimated delivery times are 7–20 business days, depending on the destination and local courier services.

Delivery times are estimated only and may be affected by factors beyond our control, including but not limited to customs clearance procedures, weather conditions, and regional logistics delays.

• • Shipping fees vary depending on the delivery destination and order details.
• • All applicable shipping charges will be calculated and displayed at checkout prior to payment.

Customs duties, import taxes and other charges may apply depending on your country or region.

These charges are determined by local authorities and are the responsibility of the customer, unless otherwise stated at checkout. We do not control or predict these fees.

• • Once your order has been shipped, a shipping confirmation email will be sent with tracking information, where available.
• • Please note that tracking availability may vary depending on the courier and destination.

If you wish to cancel your order, please contact us as soon as possible.

• • Orders may only be cancelled before they have been prepared or dispatched
• • Once an order has been shipped, it cannot be cancelled and must be handled in accordance with our Returns & Refund Policy

Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please contact us promptly so we can assist with an investigation.

If an order is marked as "delivered" by the courier but has not been received, customers must notify us within 24 hours of the delivery confirmation. This allows us to initiate a timely review with the carrier.

Contact Us

If you have any questions regarding shipping, delivery, or order status, please contact us at:

[email protected]

Our support team will respond within 1–2 business days (up to 48 hours).