Return & Refund

To be eligible for a return, all items must meet the following conditions:

• • Items must be unused, unworn, and in their original condition.
• • All original packaging, tags, and accessories must be included
• • Items must be suitable for resale.
• • Items showing signs of wear, damage, alteration, or improper handling may be refused

Please note that sale or promotional items are considered final sale and are not eligible for return or exchange, unless the item is defective or incorrect.

Returns for Change of Mind

• • Return requests must be submitted within 7 days of receiving the order
• • Return shipping costs are the responsibility of the customer
• • Original shipping fees are non-refundable

Product Issues (Defective or Incorrect Items)

If a product is defective, damaged, or materially different from its description:

• • Requests must be submitted within 30 days of receipt
• • Clear photos and a brief description of the issue are required for verification
• • Once confirmed, we will offer a refund, replacement (if available), or return shipping covered by us.

The following items are not eligible for return or exchange:

• • Sale or promotional items (unless defective or incorrect)
• • Items that do not meet the return conditions outlined above

This policy does not affect your statutory rights.

If your order is marked as "delivered" but has not been received:

• • Please contact us within 24 hours of the delivery status update
• • Supporting documentation may be required for verification

Once confirmed, we will arrange either a replacement shipment or a refund.

Refused Deliveries

• • Refunds will be processed only after the returned package is received
• • Original shipping fees will not be refunded

Unauthorized Returns

• • Returns sent without prior approval may be refused. Any resulting loss or shipping costs will be borne by the customer.

Fraud Prevention

To protect both our customers and our business, we reserve the right to refuse returns in cases involving excessive wear, misuse, improper handling, suspected fraudulent activity, or violations of this policy.

• • Approved refunds will be issued to the original payment method
• • Refunds are processed within 3–5 business days once the returned item has been received and inspected.
• • Please allow additional time for your bank or payment provider to reflect the refund

If you have any questions regarding returns, refunds, or delivery matters, please contact us at:

[email protected]

Our support team responds within 1–2 business days (up to 48 hours)

• • Orders are processed within 24 business hours after payment confirmation
• • Processing time excludes peak periods, public holidays, or unforeseen circumstances
• • Please note that order processing time is separate from shipping time